i1cuci Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy is an official document governing how i1cuci collects, processes, stores and discloses the personal information of users on our platform. It applies to all individuals who register an account, browse this website or use any services provided by i1cuci.

By using the i1cuci platform, you agree that your personal information will be handled as described in this Privacy Policy. If you do not agree with any of the terms here, you are advised not to proceed with registration or use of this platform.

i1cuci operates under international licensing and complies with data protection standards set by the relevant licensing authority. We prioritise user security and privacy in every operational decision we make.

Information We Collect

i1cuci collects several categories of information for different purposes. The following are the types of information we process:

• Identification Information: Full name, identity card number (MyKad), date of birth and nationality — collected during the account verification process to ensure compliance with licensing requirements.
• Contact Information: Email address, mobile phone number and residential address for communication, transaction verification and security notifications.
• Financial Information: Deposit and withdrawal records, preferred payment methods (Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC, ETH) and transaction history in your account.
• Usage Data: Game history, session duration, devices used, IP address and browser cookies — collected automatically for security and service improvement purposes.
• Communications: Any messages you send to our support team via live chat or email.

We only collect information that is necessary for legitimate purposes. We do not collect sensitive data such as biometric information without your explicit consent.

Purpose of Using Information

Information collected by i1cuci is used for the following purposes:

• Processing account registration and verifying user identity in accordance with licensing requirements.
• Managing deposit and withdrawal transactions and maintaining accurate financial records.
• Providing responsive and effective 24/7 customer support services.
• Detecting and preventing fraud, money laundering and account misuse.
• Sending important notifications relating to your account, promotions you have subscribed to and policy updates.
• Monitoring gameplay patterns for responsible gambling and regulatory compliance purposes.
• Improving platform performance, user experience and system reliability.

i1cuci will not use your information for purposes unrelated to platform operations without obtaining your consent first.

Sharing Information with Third Parties

i1cuci does not sell or transfer users' personal information to third parties for marketing or commercial purposes. However, in certain circumstances, we may share information with the following parties:

• Payment Service Providers: Touch 'n Go eWallet, DuitNow and FPX platform providers receive the minimum transaction information required to process payments.
• Game Providers: Studios such as PG Soft, Pragmatic Play, JILI and Spribe may receive anonymised player IDs for the technical purpose of game delivery.
• Licensing Authorities: Information required by licensing authorities for compliance audits and regulatory oversight.
• Law Enforcement Agencies: When required by court order or official request from a legitimate authority.

All third parties dealing with i1cuci are bound by strict confidentiality agreements and must comply with appropriate data protection standards.

Data Retention Period

i1cuci retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and licensing regulations.

Generally, active account records are retained for the duration your account is active plus an additional period after account closure to meet legal obligations. Financial transaction data is retained in accordance with the audit requirements of the licensing authority.

Once the retention period ends, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. You may request detailed information on specific data retention periods by contacting our support team.

User Rights

As an i1cuci user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You have the right to request correction of any information that is inaccurate or outdated.
• Right of Erasure: In certain circumstances, you may request that we delete your personal information, subject to our legal obligations.
• Right to Restrict Processing: You may request that we limit how we process your data in defined circumstances.
• Right to Object: You have the right to object to data processing for certain purposes such as direct marketing.
• Right to Data Portability: You may request your data in a structured format that can be transferred to another provider.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable time.

Cookies and Tracking Technologies

i1cuci uses cookies and similar technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for basic platform functions such as login session verification and account security.
• Performance Cookies: Collect anonymous information about how users interact with the platform for ongoing improvement.
• Functional Cookies: Store your preferences such as display language and interface settings.

You can manage cookie settings through your browser at any time. Please note that disabling certain cookies may affect platform functionality.

Information Security

i1cuci implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Strict access controls ensuring only authorised personnel can access user data.
• Continuous security monitoring to detect any suspicious activity.
• Regular security assessments by internal and external technical teams.
• Clear incident response procedures in the event of any data breach.

While we make every effort to protect your data, no system on the internet can be guaranteed 100% secure. We encourage you to also take precautions such as using a strong password and not sharing your account credentials with anyone.

Changes to the Privacy Policy

i1cuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any significant changes will be communicated to registered users via email or in-platform notifications.

The "Updated" date at the top of this document will be revised each time changes are made. We encourage you to review this Privacy Policy periodically. Continued use of the i1cuci platform after changes are announced will be taken as your acceptance of the latest version of this policy.

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how i1cuci handles your personal information, you may contact us via:

• Live Chat: Available 24/7 through the i1cuci platform, handled in Bahasa Melayu and English.
• Email: [email protected] — please state "Privacy Enquiry" as the subject of your message.

Our support team will make every effort to respond to each privacy-related enquiry thoroughly and within a reasonable time. For data deletion or data export requests, please provide your account number and the required identity verification.